Administrative Assistant- Home Caller

This Position Is For Our SubsidiaryAllcat Claims Service, LLCTo know more, visit us at http://www.allcatclaims.comAbout Allcat Claims ServiceAllcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity.We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to “Raising the Bar” for both our clients and partners.Job Type: Seasonal / TemporaryCompensation: $13/hour (overtime opportunities available)Schedule: Varying schedule, including on-call availability Monday–Sunday between 7:00 AM – 7:00 PM (including occasional holidays)Location: Remote (optional workspace available onsite if needed)Position OverviewWe are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.Key ResponsibilitiesInitiate outbound calls to insured customers within 24 hours on behalf of the insurance carrierProvide adjuster contact information and clearly explain next steps in the claims processAccurately document call attempts and customer interactions using provided templates and systemsHandle a high volume of calls while maintaining professionalism and attention to detailDemonstrate empathy, patience, and strong communication skills when assisting customersAdhere to assigned on-call schedules, including evenings, weekends, and occasional holidaysQualificationsStrong customer service and communication skillsAbility to demonstrate empathy, compassion, and professionalism in all interactionsComfortable working in a fast-paced, high-volume environmentBasic computer proficiency and ability to follow documented processesReliable internet connection and personal equipment (laptop and phone required)Ability to work a flexible, on-call scheduleTrainingHalf-day virtual training providedOne day of onsite training to ensure readiness and understanding of processesAdditional InformationThis is a seasonal position based on business needs and weather-related claim volume#allcatclaims