Helpdesk Support Technician - Irving, TX

Desktop Support TechnicianWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software.In office at 6535 SH 161 Irving Texas 75039 requiredWhat Will You Be Doing:Troubleshoot software and hardware issues.Escalation of issues to the appropriate application support or level 2 desktop support teamConfiguration and deployment of desktop hardware, software and peripherals.Follow established policies, procedures, and processes.Maintain and update asset data.Qualifications:2 years' experience providing first level troubleshooting and support of:Windows Operating SystemsDesktops and laptops workstationsPeripherals such as printers, document scanners, and docking stationsBusiness productivity software such as Microsoft Office and Office365Basic networking/telecom such as internet, VPN, and phonesCreation and deletion of user credentials using Active DirectoryAbility to effectively communicate with internal users who possess varying levels of technical skills.Able to prioritize multiple incidents and request and process in a timely manner.Experience using ticketing systems.Some college courses in related field a plus.What We Can Offer YOU!Medical, dental, vision, life and global travel health insuranceLife insurance, Short- and long-term disability programsLeave programs to support personal circumstances.401(k) includes employer contribution matchPaid time off, volunteer time off, and 11 holidaysAdditional voluntary benefits options avaliableComprehensive wellness programEmployee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.General Physical Demands:Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.