Bilingual Escalations Specialist

A company is looking for a Sr. Escalations Expert-Bilingual. Key ResponsibilitiesManage and resolve escalated customer issues, serving as the single point of contact Deliver a world-class customer experience through proactive communication and empathy Document customer interactions and maintain an understanding of the solar journey and resolution toolsRequired QualificationsHigh school diploma or equivalent; Bachelor's degree preferred 5+ years of relevant work experience in customer success or project management Strong knowledge of escalations and prevention processes Proficiency with Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred History of receiving positive customer feedback and working collaboratively in a team environment