Customer Service Representative Job in Little Falls, NJ | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to support daily customer interactions for a manufacturing organization near Clifton, NJ. This contract opportunity with potential for a long-term role is ideal for someone who enjoys balancing phone communication, order coordination, and accurate recordkeeping in a fast-paced environment. The person in this role will help customers stay informed about their orders, resolve delivery-related concerns, and work closely with shipping partners to ensure a smooth service experience.Responsibilities:Respond to customer inquiries by phone and email, providing timely and attentive support throughout the order lifecycle.Review and document product damage claims, gather relevant details, and help move reported issues toward resolution.Monitor shipment activity and share delivery updates with customers using available tracking information.Enter and manage customer orders accurately while confirming product availability and inventory details.Communicate with shipping carriers and other logistics partners to address delivery questions and exceptions.Maintain organized customer records and service notes through consistent data entry and follow-up.Handle a steady daily call volume while balancing weekly order management responsibilities and competing priorities.Apply company service guidelines when responding to requests, concerns, and order-related questions.