Help Desk Desktop Support

Desktop / Help Desk Support Consultant — San Francisco, CA (Onsite) We're hiring an experienced Desktop/Help Desk Support Consultant for a long-term onsite engagement at a high-profile financial services firm in San Francisco's Financial District. This is a business-critical, client-facing role — you'll be the primary onsite technical resource for a fast-paced, high-demand environment supporting VIP-level end users. If you thrive under pressure, take pride in white-glove service, and know your way around both Windows and Mac in an enterprise setting, we want to hear from you. Location & Schedule After onboarding: opportunity for every other Friday remote What You'll Be Doing Providing Tier 1 & Tier 2 desktop support for Windows 10/11 and macOS users Handling new user onboarding, workstation imaging, and device provisioning Supporting collaboration tools: M365, Zoom, Slack, Salesforce Managing AV/conference room setups and mobile device support (Intune/Autopilot) Performing Active Directory and Entra ID user account management Diagnosing network issues and escalating with proper triage (ping, traceroute, command prompt) Analyzing potential phishing emails and supporting endpoint security workflows Tracking and documenting work in Jira or similar ticketing systems Required Skills 4+ years of IT support experience in a corporate or enterprise environment Strong proficiency with Windows 10/11, macOS, and Office 365 administration Experience with Active Directory and Entra ID (Azure AD) Hands-on experience supporting Zoom, Slack, Salesforce, and Intune Solid workstation imaging, device provisioning, and asset management skills Excellent communication and customer service skills — this is a client-facing role Ability to work independently, take ownership of issues, and elevate appropriately Nice to Have Background in financial services, MSP, or another regulated industry Experience with Carbon Black, Netskope, or similar MDR/content filtering tools Familiarity with on-prem Exchange, SharePoint, and hybrid Azure environments Prior consulting or MSP experience Apple/macOS troubleshooting in an enterprise environment J-18808-Ljbffr