Remote Support Engineer II - SLA & CSAT Excellence

A prominent managed services provider in Michigan is seeking a Support Engineer II to deliver technical support for clients through phone and ticketing systems. The ideal candidate will document activities, manage ticket progress, and maintain customer satisfaction while also being available for onsite assignments. This full-time role offers various benefits including unlimited PTO and a collaborative work environment, making it perfect for those passionate about technology and support. J-18808-Ljbffr