Access Associate Senior - Northridge Internal Medicine

UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care for our patients. Access team members are the face of UVA Health – you are often the first and last contact for our patients and your interactions set the tone for each patient visit to UVA. This patient‑focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone. Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long‑term and Short‑term Disability, Retirement Savings Plans, and Flexible Spending Accounts. The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience. Qualified candidates may be eligible for a sign‑on bonus of $3,500. (This bonus comes with a 2 yr service agreement, and is paid in 2 installments.) Responsibilities Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available. Educates patients, parents, guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate. Advocates for patients and/or families while coordinating multi‑visit scheduling appointments. Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System. Documents each request completely and accurately. Investigates documents and resolves or refers as appropriate problems and conflicts. In addition to the above job responsibilities, other duties may be assigned. *Must be able to work 1 Saturday morning shift per month. *Onsite parking available at the Northridge Building. Minimum Requirements Education: High School Graduate or Equivalent required. Associates degree preferred. Experience: 2 years relevant experience required. Access Associate fully cross‑trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience. Licensure: None required. Physical Demands Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely. Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long‑term and Short‑term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non‑discrimination and equal opportunity employment https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity. #J-18808-Ljbffr