AP Customer Service Rep
Job DetailsAccounts Payable Customer Service RepresentativeJob DescriptionPRIMARY FUNCTION:The Customer Service Rep I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensures the highest level of customer service for vendors and departmental personnel and assisting in the formulation of policies and procedures to expedite the resolution of match exceptions. Problem resolution for invoices on match exception status First line customer service for all vendors and departmental personnel Work collaboratively with departmental, supply chain and other match audit personnel Credit hold resolution Credit memo follow up with vendors Interacts with co-workers, visitors, and other staff consistent with the core values of the University Excel and Word proficiency Cooperates in department’s work improvement efforts. Participates on work related teams. Supports Management in installation of future system enhancements and updates. Prepare management reports Assist in the development of new reports and on line queries Refer major issues to management for resolution Other duties as assigned by management.Internal/External ContactsInternal Departments and external vendorsEducational/Training RequirementsHigh School Diploma or GED required.Experience RequirementsCERTIFICATES, LICENSES, AND REGISTRATION:2 – 4 years of general Accounts Payable experience with strong customer service backgroundAdditional InformationThis position requires focus and attention to detail. Failure to fulfill job requirements could inappropriately expend organizational finances and contribute to other serious problems such as credit holds. Credit holds which inhibit Jefferson’s ability to obtain products and services necessary to do business.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityThomas Jefferson UniversityPrimary Location Address1101 Market, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.BenefitsJefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please click here