Customer Service Representative

Job Description Benefits/Perks Competitive PayProfessional DevelopmentJob Stability in a growing industryJob DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.Responsibilities Answer customer questions via phone, email, and in-personAssist clients with new quotes, updating policies, payments, and other servicesSchedule appointments and maintain calendarMaintain detailed records of client interactionsReview audits and/or policiesCollaborate with colleagues to provide comprehensive customer serviceQualifications Knowledge of insurance productsHigh school diploma/GED required, Bachelor's degree preferredExcellent customer service skillsHighly organized with strong time management skillsFamiliarity with Microsoft Office and other software applications