Customer Service Representative - Tier I Tech Support

Customer Service Representative - Tier I Tech SupportJob Category: Customer Care & ServicesFull-TimeOn-siteLocation: Chino, CA 91710, USAPay Range: $19 to $21 USDDescriptionReports to: Technical Support ManagerCome grow with us!Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we've had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.Your Role and ImpactIf you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry.Day to Day ResponsibilitiesRepresent ViewSonic via phone, email, and chat for the specified customer types within the call centerResponds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunitiesAssisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA processCapture customer information, issues, and troubleshooting steps for process warranty returns or exchangesAssist customers with purchases or capture sales opportunities using SalesForce software based on customer needsSuccessfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficientlyYour ProfileHS Degree, BA in Computer Science, Information Technology, or related field preferred1 years' experience in a customer service; in a technical environment is preferredExperience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferredStrong written and verbal communicationBasic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferredBilingual Spanish or French a plusWhat's in it for you:Medical, Dental and Vision insurance options401k with company matchPaid Time OffCompany provided equipmentAdvancement for career in customer success, sales, or marketingWork Environment & RequirementsEnvironment: Full time in officePhysical Effort: Work requires infrequent physical demandsHazards: Negligible, little or no exposure to hazardsAt ViewSonic, we do more than just, "See the Difference." We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.QualificationsBehaviorsPreferredThought Provoking:Capable of making others think deeply on a subjectTeam Player:Works well as a member of a groupFunctional Expert:Considered a thought leader on a subjectEnthusiastic:Shows intense and eager enjoyment and interestDedicated:Devoted to a task or purpose with loyalty or integrityMotivationsPreferredGrowth Opportunities:Inspired to perform well by the chance to take on more responsibilityEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.