Administrative Support Clerk

Job Description Part-time: 20 hours per week, depending on business needsSchedule: 8:00 AM – 12:00 PMLocal candidates onlyOnsite role required Leveling Focus: We are prioritizing candidates with 5+ years of corporate experience over entry-level Master's candidates to ensure immediate operational maturity. Role SummaryWe are seeking a high-ownership Administrative Support Professional to serve as an operational engine for our Global Customer Success (GCS) ML SBX team. This role is a strategic partner to management, responsible for driving cross-functional follow-ups, managing complex documentation pipelines, and providing data-driven visibility into team performance. Detailed ResponsibilitiesStakeholder Coordination: Proactively follow up on action items with global team members and cross-departmental stakeholders to ensure project milestones are met and dependencies are cleared.Governance & Meeting: Manage the team meetings, including complex scheduling across time zones, document preparation, and the synthesis of high-quality, actionable meeting minutes.GCS Content & Marketing: Support the collection, drafting, and editing of GCS marketing materials and internal communications (e.g., newsletters) to maintain high visibility of team achievements.Data Analysis & Performance Visibility:Consolidate departmental data to identify operational trends and patterns.Maintain and update dashboards that track team performance and KPIs.Prepare data visualizations and summary papers that enable technical teams and management to perform deeper root-cause analysis and informed decision-making.Team Facilitation: Organize and facilitate small events and specialized meetings to optimize information flow, bridge communication gaps, and maintain team morale.Other projects assigned by management RequirementsHard/Technical SkillsData Visualization: Proficiency in Excel (Pivot Tables, VLOOKUPs, charting) or visualization tools (e.g., Tableau, Power BI) to create performance dashboards.Business Writing: Professional-grade drafting and editing skills for newsletters and executive summaries.Project Tracking: Experience using tools like Smartsheet, Jira, or Trello to monitor global action items.O365 Mastery: Advanced ability to manage complex calendars and document version control in SharePoint/Teams.Soft SkillsAnalytical Curiosity: Ability to look at a spreadsheet and ask, "Why is this number trending down?" even without deep technical knowledge.Diplomatic Persistency: Ability to push for updates from global stakeholders while maintaining professional rapport.Extreme Accountability: A "finisher" mindset—ensuring that every meeting minute is sent and every action item is closed. Education & ExperienceEducation: Bachelor's Degree (BA/BS) required.Minimum Experience: 5+ years of experience in an administrative, operations, or project support role.Company DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.