CSC Operations Specialist

We're seeking for an CSC Operations Specialist for our direct client. Please review the below job Description and revert with your interest for the same. Job Details: Job Title: CSC Operations Specialist Location: Columbus, OH Duration: 6 to 12 Months Required: ServiceNow and Major incident management experience i.e. running bridge calls, and sending out status updates for any P1 or P1 incidents Primary Responsibilities: Manage escalations and major incidents including the facilitation of technical/customer bridge lines, logistics, communications, and coordination of service area assistance. Utilize ITSM and ITIL standards and best practices to support services provided to customers. Assist with managing the Customer Service Center (CSC) to ensure daily delivery targets are achieved and established process & procedures are followed. Assist with providing direction to CSC agents and techs related to OIT Services (e.g., O365, Mainframe, Network, Security, Servers & Storage). Monitor events and wall monitors to proactively identify service interruptions and outages. Assist with developing requirements, workflows, processes, and procedures. Secondary Responsibilities: Manage CSC Projects and teams to ensure projects, tasks and initiatives as properly assigned and deliverables are met. Assist CSC Senior Management with special projects and high-level initiatives. Ensure proper and effective communication to CSC Management, OIT Service Areas and customers. Ensure the development & management of CSC reports & appropriate distribution lists. Specific Knowledge: 5+ years of experience supervising/managing a team of 10+ members in 24/7 Operations or Customer Service environment. 5+ years of experience working in a technical environment or on automation initiatives/projects. 3+ years of experience in IT Service Management utilizing ITIL standards & best practices. Specific Skills: “Forward Thinker” or “Thought Leader” skilled with the ability to turn innovative ideas into reality. Self-motivated with the ability to adjust priorities based on current needs. Solid leadership, problem solving, project management and decision-making skills. Results-driven with consistent success in delivering business objectives that improves service/support. Experience working in a fast-paced team environment to complete multiple projects simultaneously according to business and technical requirements. Excellent interpersonal skills: ability to build strong collaborative partnerships across functional lines and at all levels within the organization and the business. Specific Abilities: Critical and strategic thinker with the ability to follow quality standards. Able to balance multiple assignments and report time spent on all work activities. Flexible, dependable, and able to work in a team environment. Preferred Application Skill: ServiceNow