Part-Time Front Desk/Hospitality

Description: The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!Working hours:Part-time positions available15-30 hours depending on the occupancy of the parkShifts can be scheduled from 6am - 11pmPrimarily Friday - Sunday with some Monday - Thursday hours depending on occupancy of the campgroundReports to Front Desk Manager$17/hour & up depending on experienceSuccessful candidates will need open and flexible availability for schedulingRESPONSIBILITIESEnsures customers receive a high level of service consistent with our customer service philosophyLearn and operate Campground Management systemCommunicate with all staff and management using Microsoft TeamsHelp guests to reserve & register for their camping experience both in person and via the telephoneEnforce campground policies and implement solutions consistent with goals of parkProactive guest management to ensure positive environment for all guestsCoordinate with Guest Service staff for late guest arrivalsCoordinate with Guest Service staff for problem resolution when applicableAssists with handling and resolving guest complaints.Greet all guests at entrance gateHelp facilitate day use passes for visitors and mountain bike ridersCashier souvenir sales as well as stocking merchandiseUtilize creative problem-solving skillsOther duties as assigned by manager to ensure the operations of the campground and guest satisfaction.Requirements: • Good customer service and communications skills• Ability to multi task and prioritize• Able to work with others and work independently• Professional Appearance and attitude towards guests and fellow team members• Communicate professionally and patiently• Be on your feet during shift and able to lift at least 30 lbs.• Ability to thrive in a fast-paced environment• Intermediate computer proficiency including email, internet and Microsoft Office Suite• Excellent verbal and written communication skillsPM21PIff5e38b2a21f-38059-40630599