Site Ops Technician

Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success! Business Title: Site Ops Technician Location: Hillsboro, OR USA Base Salary Range: $56,000 to $73,000 & Equity _ Who We Are: X serves our community of users and customers by working tirelessly to preserve free expression and choice, create limitless interactivity, and create a marketplace that enables the economic success of all its participants. Who You Are: As an Exceptional Data Center Technician, you will be responsible for the health of our server and network infrastructure for Data Centers. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes. What You’ll Do: Performing troubleshooting and monitoring of the servers, diagnose and repair. Rack and stack of data center network equipment during build out. Maintaining our network infrastructure which includes network gear swaps, troubleshooting optics/fiber links and repairing them. Manage, response and resolution of data center operations tickets used cross functionally via Jira. Create and Maintain documentation of tasks and standard operating procedures Receipt and Decommissioning of data center hardware. Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation. Provide leadership and mentoring to the team. Maintain Warehouse inventory and asset management using our internal application. Vendor returns for infrastructure under and out of warranty. Manage spare parts inventory within the data center. Define, design, and implement network layouts and solutions within our data centers. Qualifications: 2+ years of experience working with server, storage, compute and network hardware. 2+ Years of experience troubleshooting and repairing servers and networking infrastructure. 1+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment. Strong linux skills including Navigating the system’s directories and filing system Manipulating files in the Linux shell Using Linux commands for process management Basic troubleshooting and debugging Bash or other scripting Must be able to lift 75 lbs Must be able to be on-call and have the ability to respond to critical events as needed. 1+ years experience leading Data Center Infrastructure projects. 1+ years of experience in Structured Cabling Copper/Fiber. Preferred Qualifications: Curious to always learn new things within the Data Center World Excellent prioritization and time management skills Able to work in a fast paced environment and detail oriented Oracle Experience Inventory Management Forklift Certification 2+ years of experience in Power and Cooling concepts inside the data center.