Technical Support Engineer, Platform & API Expert (Hybrid)

Orb is expanding its Support team and seeks a Technical Support Engineer to oversee issues across tiers. You will liaise with Product and Engineering, address Slack and email requests, and help shape the customer experience. You will also define SLA metrics and drive improvements across cross-functional teams. You'll work closely with Customer Success, Product Management, and Operations to specify software tool requirements, while staying current with industry trends in Usage-Based Billing. J-18808-Ljbffr