Automotive Service Advisor

ABOUTEd Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.BENFITSPTO up to 20 days401k matchPaid Training and ongoing developmentMedical, Dental, Vision InsuranceLife InsuranceFlexible Work SchedulesEmployee discounts on products & servicesGrowth opportunitiesHealth/WellnessRESPONSIBILITIESGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTSProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programs