Network Operations Specialist - 1st Shift

General informationCountryUSAStateOhioCityCincinnatiDescriptions & requirementsAbout the role:As a Network Operations Specialist at TQL, you'll be on the front lines of IT Operations, ensuring the stability, performance and visibility of our enterprise technology environment. You'll monitor a diverse set of systems - including infrastructure, applications, cloud services and network connectivity - triage incidents, lead response efforts and drive continuous improvement in our monitoring and alerting practices. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex problems and is passionate about operational excellence.What's in it for you:$59,000 - $80,000 base salaryAdvancement opportunities with aggressive and structure career pathsA culture of continuous education and technical training with reimbursements availableHybrid work environment with the ability to work remotely 40 hours per monthComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreCertified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in ITWhat you'll be doing:Monitor infrastructure, applications, cloud services (e.g., Azure), and network connectivity using tools like Datadog, SolarWinds, and PRTG.Perform initial triage of alerts and incidents, determine severity, and escalate appropriatelyServe as Incident Commander during high-priority incidents, managing conference bridges and coordinating cross-functional responseCommunicate clearly and consistently with stakeholders during incidents, including IT leadership and business unitsMaintain and improve runbooks, knowledge base articles (ServiceNow KB), and standard operating proceduresAnalyze incident and alert data to identify trends, reduce noise, and improve signal accuracyParticipate in weekly incident reviews and post-incident analysis to drive operational improvementsCollaborate with infrastructure, cloud, and development teams to ensure new services are properly monitoredSupport change management processes by reviewing change requests, assessing operational risk, and coordinating NOC readiness for planned changesRecommend enhancements to alerting logic, thresholds, and observability standardsContribute to automation initiatives that reduce manual intervention and improve response timesWhat you need:Availability to work the hours of 7a.m. - 4p.m. and weekendsAssociate degree in IT, Computer Science, or equivalent experience (Bachelor's preferred)2+ years of experience in IT operations, system monitoring, or incident response in an enterprise environmentDemonstrated ownership of incident management, including leading high-severity incidents and coordinating cross-functional responseProficiency with enterprise monitoring platforms (Datadog, SolarWinds, PRTG, Azure Monitor)Hands-on experience with ITSM platforms (ServiceNow required)Strong understanding of infrastructure and network fundamentals (TCP/IP, DNS, VPN, cloud services)Ability to analyze logs, metrics, and alerts to identify root cause and recommend remediationClear, confident communication in high-pressure scenarios; skilled in updates and documentationScripting or automation experience is a bonus (e.g., PowerShell, Python); experience with incident notification tools (e.g., Everbridge, xMatters)Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.About UsTotal Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.comGo back