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Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring Senior AWS Connect Solutions Architect for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.Position: Senior AWS Connect Solutions ArchitectLocation: NY, NJ, CT (Remote/Hybrid)Type: ContractRole ObjectiveWe are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.Key ResponsibilitiesArchitectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.Requirements Engineering: Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows.Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions.Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.Required Skills & QualificationsExperience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist featuresAgent desktop integrationsMigration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.Technical Stack:Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.Familiarity with CRM integrations (Salesforce Health Cloud or similar).Knowledge also on Genesys / LivePerson Chat is preferred.Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.Our Commitment to Inclusion & EquityNet2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.J-18808-Ljbffr