Customer Service Representative

Who We Are:Founded in 1953, Interstate Fleet Inc. is a nationwide, family-owned independent fleet leasing, management and automotive services company headquartered in Colmar, PA. For more than 70 years we have helped businesses of every size control fleet costs, maximize vehicle uptime, and simplify administration so our clients can focus on what they do best.Interstate Service Centers are the automotive maintenance division of Interstate Fleets, providing all manner of automotive preventive maintenance and repair. With four locations across Southeastern Pennsylvania, Interstate Service Centers bring reliable, trustworthy automotive expertise to both commercial and retail customers. We are proud of the culture we have built, one rooted in trust, low turnover, and genuine investment in our people. When you join Interstate, you are not just filling a seat, you are starting a career.The Opportunity:We are growing and looking for an enthusiastic, detail-oriented Customer Service Representative to join Mt. Joy Service Center Team. The role acts as the primary contact for service center clients, managing inquiries, scheduling appointments, processing payments, and bridging communication between customers and staff. You will work closely with our experienced Service Center Manager to keep daily operations running smoothly and all ensure client needs are met. You will be the welcoming face customers see when they enter and helpful, empathetic voice they hear when calling. This is a fully on-site position at our Mt. Joy, PA service center, Monday through Friday, 7:30 AM to 4:30 PM. What You'll Do:Customer SupportGreet service center visitors, answer incoming phone calls, emails, texts, and chats in a professional manner.Ensure customers’ needs are met to their satisfaction and when not, handle customer complaints with empathy while coordinating with the Service Center Manager to ensure satisfaction.Book and confirm service appointments, helping reduce no-shows and manage calendars.Relay repair updates, costs, and timelines between technicians, the Service Center Manager, and customers.Service Center Operations SupportAssist the Service Center Manager with day-to-day administrative tasks to ensure a smooth client experiencePrepare and track quotes, invoices, and correspondence on behalf of the service centerTrack and process payment for servicesServe as a reliable point of contact for internal coordination and follow-upBuild relationships with both customers and colleagues What We're Looking For:We are not expecting you to arrive with all the answers, we will train the right person. What we do need is someone who brings the right foundation and mindset.RequiredExperience in a high tempo, customer facing roleHave excellent interpersonal skills, with the ability to grow and nurture relationshipsProfessional demeanor and customer service instinctsExceptional attention to detail and ability to be highly organized in a dynamic workplaceStrong written and verbal communication skillsA curious, coachable mindset with a genuine desire to learnAbility to manage shifting priorities calmly in a fast-paced environmentProficiency with Microsoft Office tools and comfort with new softwarePreferred (We Will Train the Right Person)Prior experience in administrative support, fleet operations, or a related fieldCompensation & Benefits:Interstate Fleet Services offers a competitive total compensation package, including: Competitive salary, based on experienceMedical insurance401(k) retirement planPaid vacation and PTO6 paid company holidaysA stable, team-oriented workplace where tenure is measured in decades, not monthsReal opportunities for career growth and skill expansion based on your performance and initiativeHow to Apply:Interested candidates are encouraged to submit a resume and a brief cover letter describing why this role is a strong fit to Aly Malone (Aly@Interstate-fleets.com). We review every application and will be in touch with qualified candidates promptly.Equal Opportunity Employer. Interstate Fleet Services is committed to providing equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, age, national origin, sexual orientation, or any other protected classification.