Customer Service Support Entry Level (35224)

Customer Service AgentLocation: Pembroke Pines, FLPay Rate: $20.00 per hourBenefits: Standard Medical, Dental, 401(k)DescriptionProvides customer assistance in response to problems and related service inquiries.Receives or initiates customer contact in order to resolve complaints.Responsible for customer billing activities, cash receipts and related reporting.Follows processes and procedures as they are statedProvides friendly customer service to customersCommunicates inefficiency of processes and proceduresMaintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers of the waterworks systemAnswers telephones, receives and routes messagesHandles customer account information as it relates to billing and usage inquiriesHandles requests for re-reads of metersOperates computer terminal to enter and track information, produce reports, and maintain customer service account recordsAssists with maintaining new, and close out of accounts, service tracking records to ensure timely and accurate installation process, billing and scheduling proceduresPerforms some general office duties such as word processing and filingAssists with calculating customer bills and performing billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits (E.g. Water, Sanitation, etc.)Runs billing reports, monthly reports, and other reports as necessary as required in close out processMaintains Corrective Maintenance Management System (CMMS) entries, tracking, reporting, etc.Performs other related duties as requiredQualificationsHigh school diploma or GEDTwo years of office clerical experiencePossess a valid driver’s licenseProficient in use of computer software including but not limited to Microsoft Word, OutlookMinimum typing speed of fifty (50) words per minuteReading comprehension and ability to perform arithmetic computationsAttention to detail and ability to follow directionsMust be able to use a telephone and communicate effectivelyWe are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. , Michael Scalzitti