Collections Specialist

Collections Specialist - B2B/CommercialJob description:Schedule: Monday–Friday, 8:00 AM – 5:00 PM (flexible start/end times available)About the RoleWe are seeking a motivated and professional Commercial Collections Specialist to join our in-house team. In this role, you will manage early-stage delinquencies on equipment lease accounts, working directly with business customers to bring accounts current while maintaining strong relationships.This is a great opportunity to contribute to a growing B2B organization, strengthen internal collections processes, and make a direct impact on company cash flow.Key ResponsibilitiesMonitor accounts receivable aging reports and proactively reach out to customers with past-due lease payments via phone, email, and formal noticesEnforce lease terms, including late fees, default interest, and escalation procedures, while maintaining professionalism and complianceNegotiate practical payment solutions such as repayment plans or temporary accommodations for customers experiencing cash flow challengesAccurately document all collection activity in CRM/accounting systems and escalate accounts according to internal timelines (typically 30–60 days)Perform basic skip tracing, assist with credit reporting, and coordinate with third-party agencies or repossession partners when necessaryPartner with sales, operations, and leadership to resolve billing issues and improve collection outcomesSupport the development and consistency of internal collections policies and proceduresMaintain detailed records to support potential legal or UCC-related actions if requiredQualifications2+ years of commercial (B2B) collections or accounts receivable experience(equipment leasing, finance, or related industries preferred)Strong communication and negotiation skills with a professional, customer-focused approachAbility to manage multiple accounts and follow through on commitmentsFamiliarity with accounting/CRM systems and Microsoft Office (especially Excel)Working knowledge of credit reporting and secured transactions (UCC Article 9) is a plusHigh school diploma or equivalent required; associate or bachelor’s degree preferredSelf-motivated with the ability to work independently and meet performance targetsMust be located in or willing to work in the Nashville, TN area (hybrid/on-site options available)Compensation & BenefitsSalary: $45,000 – $65,000 annually (based on experience)Performance-based bonuses tied to collections recoveryComprehensive benefits package (health, dental, vision, 401(k), PTO, and more)Opportunity to play a key role in building and improving an in-house collections functionSupportive team environment with training and growth opportunitiesNo nights or weekends required