Desktop Support Engineer II
Marketplace Operations Strategist (Contract)At Slack, we consider our ecosystem essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. Part of that service includes the Slack Marketplace where customers find the high quality apps to connect the tools they use to do their work in Slack. As a member of the Slack Marketplace team you will help us manage the lifecycle of apps, contribute to how we define and assess quality, and manage ongoing operations of the Slack Marketplace.This is a role that requires a broad skill set to be successful. Our ideal candidate will have a keen eye for detail, enjoy evaluating new tools and features, be excited to find and call out small but meaningful improvements, and be unafraid to take on unfamiliar tasks or ask for help when needed. The person in this role will coach and guide developers as they submit their apps for review and being listed in the Slack Marketplace, thoughtfully and thoroughly reviewing apps with the Slack customer's experience in mind. The person in this role will also work cross-functionally with teams across our Customer Experience and Platform departments, providing valuable feedback and support to our partners across Slack.What You Will Be Doing:Conduct thoughtful, comprehensive technical and user experience reviews of apps submitted for inclusion in the Slack MarketplaceProvide regular and incisive feedback to our product teams about existing and upcoming Slack featuresWork with developers and partners to improve the quality and performance of their Slack apps during and after the review processBuild a deep knowledge of the apps in the Slack Marketplace and recognise which apps perform well and whyWork cross-functionally to support the Platform, Customer Experience teams and our external partnersPerform regular audits of the Slack MarketplaceWhat You Should Have:Passion for great customer experiencesEnjoy diving into a new app or service to thoroughly test it outExperience working in customer or developer support, or a similar roleStrong and confident writing skillsCuriosity, proactivity, and the ability to speak up when something can be improved, suggesting possible alternativesAbility to manage time well and balance a regular flow of reviews with project workComfort in working as part of a team as well as independentlyUnderstanding of web services and standard API patterns