Quality Assurance Manager

Quality Assurance ManagerLocation: Cleveland, OHFull Time | PermanentAre you an experienced quality professional with a strong background in automotive manufacturing and quality systems? Our client is looking for a Quality Assurance Manager to lead site quality activities, drive continuous improvement initiatives, and act as the key liaison between Operations, Engineering, Technical and Customer-facing teams to ensure the highest standards of product quality and compliance.What You’ll Be DoingYou will lead and support site-wide quality assurance activities, taking responsibility for quality systems, customer satisfaction, and continuous improvement initiatives. Key responsibilities include:• Maintain and continuously improve the existing Quality Management System (QMS) and associated certifications, ensuring requirements are fully implemented throughout the product realization process. • Ensure customer-specific requirements (CSRs) and Supplier Quality Manual requirements are integrated into site processes and consistently achieved. • Monitor, measure and report site quality performance metrics across the organisation. • Lead internal and external quality investigations including customer complaints, SCARs, and off-spec incidents, ensuring effective corrective and preventive actions are implemented. • Drive data-led quality improvement programs focused on yield, productivity, cost of non-conformance, and customer complaint reduction. • Facilitate and lead customer and supplier site visits and audits. • Support and troubleshoot quality-related systems including SAP, LIMS, and ETQ Reliance. • Manage the site internal audit program, including planning, execution, and document control systems. • Collaborate with Technical, R&D and customer-facing teams to improve first-time-right capability and product quality performance. • Provide leadership, coaching and quality-focused training across the site while promoting a strong quality culture.What You’ll BringEssential • Bachelor’s degree or higher in Quality, Engineering, or a related discipline. • 5+ years of experience in quality management. • 3-5 years of experience in a people management or supervisory role. • Certified Lead Auditor qualification (IATF required) • Six Sigma Green Belt certification minimum. • Strong knowledge of automotive core quality tools including FMEA, SPC, Control Plans, and APQP. Desirable • Experience working with SAP, LIMS, and ETQ Reliance systems.If you are interested, please send your CV to: D.Starling@smart4sciences.com