Operations Supervisor

Operator SupervisorThe Operator Supervisor is in charge of all day-to-day field operations for all operational routes. This includes providing direction and oversight to all employees to maintain high levels of efficiency and customer service. Responsibilities for this position include but are not limited to: planning, directing and assignment of work, coaching and mentoring employees, providing counseling and/or discipline as necessary and exercises discretion and judgement when resolving operational complexities and employee complaints. Essential functions/process responsibilities include the following: Consciously creates a workplace culture that is consistent with the overall organization and emphasizes the identified vision, guiding principles and values of the organization. Assists staff to proactively address questions and ensures proper handling of customer issues or concerns. Maintains transparent communication with all levels of the organization to include staff, leadership, and the client. Reviews and analyzes daily operational reports to ensure service goals are met. Maintains operational service levels by enforcing quality and customer service standards and resolves quality and customer service problems, identifies and analyzes trends and provides recommendations for operational improvements. Receives incoming calls on telephone and radio communications systems. Dispatches and coordinates the use of vehicle and driver resources to meet daily operational schedules. Prepares trip reservation assignments to operators. Assists with the schedule writing and maintaining accurate records. Assists, plans, and manages additional events that are required for operational services. Answers incoming calls to provide information to patrons concerning bus schedules and other trip information. Counts and completes daily receipts, cash if applicable and maintains accurate records. Reviews & analyzes road conditions, traffic flow, vehicle, and driver availability, and other pertinent operational factors to determine daily trip scheduling capacity. Determines & implements adjustments to schedules and routes based on various information available concerning routes and customer service needs, as necessary. Responds to employee complaints and concerns and provides recommendations for disciplinary actions. Delivers coaching and discipline to employees based upon review of the employees' records and RATP Dev policies and the collective bargaining agreement. Investigate accidents and incidents ensuring proper handling of the investigation and documentation. Analyzing findings from investigations of accidents and incidents, determines the preventability of the accidents and incidents, and provides recommendations to Safety concerning the level of discipline to issue if necessary. Operate all modes of service and support vehicles in a safe manner, and when applicable. Requirements: Knowledge of the operational characteristics of buses. Knowledge of dispatching functions including scheduling, routing, use of pertinent forms, records, and applicable regulations and procedures. Some knowledge of office practices and procedures. Ability to make rapid and accurate arithmetic computations. Ability to understand, interpret, and effectively carry out written and oral instructions. Ability to multi-task and handle various tasks at once. Ability to react quickly and calmly in emergencies. Ability to keep simple records accurately. Ability to gain knowledge of the geography of The Midlands. High School or GED required. Previous dispatch experience, preferred. Must be at least 21 years of age. Must have a valid Class A/B Commercial Driver License, with passenger endorsements. Must demonstrate a stable work history. Applicants should be prepared to provide additional employer information in cases where previous employment cannot be otherwise verified. Driving records must not reflect moving violations within the last 3 years. Have a safe driving record with no DUI conviction during the past ten (10) years, third party multi-state record check and no felony convictions for violent crimes. Criminal and Pre-Employment Background Record. $25.50/HR We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!