Lead Patient Services Assistant

This position serves as a Lead Patient Services Assistant for the Health Administration Service of the Oklahoma City VA Health System.Duties include, but are not limited to:Lead the Patient Service Assistants, Program Support Assistants and Data Clerks of the Health Administration Service.Provide on-the-job training to new employees in accordance with established procedures and practices.Instruct employees on changes in work procedures; provide written instructions/documentation of changes.Maintain current informational knowledge base and answer questions of other employees on procedures, policies, directives, etc. and obtain need information or decisions from supervisor on problems that arise.Handle complaints and questions from Veterans, Caregivers, Staff and refers to supervisor more complex issues.Assist supervisor with the hiring process following HR guidelines to include reviewing applications/resume, interviewing, reference checks, etc.Assist the Supervisor as an Administrative Advisor to clinical and administrative staff.Interpret VA Regulations, Directives and the CFR as it relates to the clinical and registration/admission unit staff in addition to creative problem solving.Ensure accurate collection of statistics from the unit for workload reports.Assist in congressional inquiries, investigate the impact of new directives, guidelines and Medical Center Memorandums and suggest processes that need to be implemented or changed to assure compliance with policy changes.Work Schedule: Monday-Friday, 8:00am-4:30pmVirtual: This is not a virtual position.Position Description/PD#: Lead Patient Services Assistant/PD125560Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized