Part-Time Call Center Representative (Community Support Team Member)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.Job DescriptionCAMS is part of the Associa family.CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence. Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients.CAMS is looking for a seasoned customer service professional to work as a call center agent on a part-time, steady basis.This position is work from home as long as you live in North Carolina or South Carolina.The schedule is Monday 8:30-5pm (with 30 min lunch and two - 15 min breaks), 12-5pm Tues-Thurs and Friday 10-3pm. (Tues - Friday each include one 15 min break).Pay is $15.00 per hour.ResponsibilitiesMaintain superior customer service levels and productivity according to company standardsProvide prompt, courteous service to all external and internal customersEffectively handle inbound customer service callsMake notes/send emails to record customer interactions in a professional mannerApply critical thinking and problem-solving skills to customer concernsOperate in a fast-paced environment using telephone software and custom computer programsIdentify and resolve a wide variety of customer service issues related to property managementPerform other duties as it relates to client services process and proceduresRequirementsMust have the ability to thrive in a team environmentExcellent customer service skillsAbility to multi-taskDemonstrated ability to communicate effectivelyProficient in Microsoft Office applications (Word, Excel, Outlook, etc.)Strong problem-solving skillsExcellent organizational skillsAt least 1 year of customer service experience, preferably in an inbound call center environmentDesire to learn about the property management industryWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.