Tier 2 IT Engineer - On-Site

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  About The PositionOne of our operating companies, Tech-Keys, is seeking an experienced Tier 2 IT Engineer to join their team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve customers’ IT related issues.ResponsibilitiesProvide IT support to internal and external customersTroubleshoot and resolve IT related inquiries and problemsMaintain and update our knowledge base and technical documentsEnsure service delivery quality at all timesRequirementsProven experience working as a Tier 2 IT engineer for at least 3 yearsExcellent customer service and communication skillsExcellent problem solving and analytical skillsAbility to explain technical solutions in a clear and understandable mannerExperience in 365 administrationNetworking experienceExperience trouble shooting printersExperience with AzureExperience with dattoDegree in Information Technology is a plusMS - 102 certification is a plusMD - 102 certification is a plusExpected OutcomesWork on 15-20, and resolve 12- 14 Tier 2 tickets each dayProvide the best possible solution to clients Maintaining clear communication with clients Keeping assigned tickets organized and updated Periodic assignment of afterhours oncall support Periodic visits onsite at our clientsCompensation & BenefitsUp to $70K / Year, based on experienceHealth, Dental, Vision & other additional benefits 401K (With 4% Match) eligible after 90 DaysGenerous PTO