Supervisor of Information Technology

Job Title: Supervisor of Information TechnologyPay Schedule: Administrative & Technical Services Exempt, Lane 6FLSA Status: ExemptReports to: Chief Information OfficerJob SummaryAdminister the design, development, and implementation of technology projects, managing assigned Technology Services staff, and ensuring the effective operation of CCPS's technology infrastructure to support all instructional, administrative, and operational functions.Essential Job Functions Leadership & Staff SupervisionSupervise, coordinate, and evaluate assigned IT personnel, including hiring, training, performance reviews, and disciplinary actions.Provide mentoring and technical guidance to staff in assigned areas.Serve as the primary contact for users and administrators regarding technology issues. Technology Project ManagementCoordinate and develop technology projects, including infrastructure design and maintenance, cyber-security standards and implementation.Plan, prioritize, and assign work to staff; review work products and proceduresEvaluate operations and recommend improvementsParticipate in the Technology Services Management Team. Systems & Infrastructure ManagementOversee procurement, deployment, and maintenance of hardware, software, and network systemsManage wired/wireless data and voice networks, desktops, laptops, mobile devices, servers, and applications.Ensure system integrity, data security, backups, and recovery procedures. Technical Support & OperationsProvide leadership and technical support to school sites and Central office.Oversee help desk operationsTroubleshoot complex problems with applications, servers, and network infrastructure. Policy & ComplianceDevelop and implement department policies, procedures, and compliance requirements.Ensure adherence to cybersecurity best practices and data governance standardsServe as primary contact for state, local and independent technical audits. Planning & BudgetingPlan resource allocation, technology transitions, and budget impact documents.Participate in budget preparation, cost estimates, and expenditure monitoring. Professional DevelopmentStay current on technology trends, attend training, and share knowledge with the district.Minimum RequirementsBachelor's degree in information systems or computer science and 5 years of experience related to Management Information Systems. A combination of courses specifically related to this area of expertise, training, and work experience may be substituted in lieu of the bachelor's degree.Direct experience in on-premise and cloud-based networking technologies, specifically the Microsoft Product Portfolio. Professional certifications in these areas are preferred.Direct experience managing Help Desk staff and systems.Direct experience in client-based administration of Microsoft endpoint and Microsoft 365 product suite. Experience in the software development process.Experience managing technical staff, associated resources, and projects.Direct experience in budgetary processes, staff evaluations, and other management functions.Excellent customer service and communication skills.Knowledge, Skills, And AbilitiesStrong leadership, communication, and project management skills.Expertise in IT systems, networks, and cybersecurity.Knowledge of and practical experience with implementing customer service principles, techniques, systems, and standards.Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse environment.Ability to lead, train, and motivate teams in a manner that effectively ensures the availability of technically competent, responsive, customer-oriented staff.Ability to work collaboratively with educators, administrators, and vendors.PHYSICAL DEMANDSSedentary Work: Exerting minimal but not constant physical effort to perform sedentary work, typically involving some combination of balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, walking and may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (5 to 10 pounds), visual perception and discrimination, the ability to perceive and discriminate sounds, perceive and discriminate color, perceive odors, and require oral communications.WORKING CONDITIONSEmployees in this position work in an environment that requires them to regularly make decisions that could lead to major community or organizational consequences if they fail to make the appropriate decision at the time.BenefitsThis position is eligible for the following:Leave – Sick and Personal (all employees); Vacation (12-month employees)Health, Dental, and Vision Insurance (Single and Family), Life Insurance; these are available to those employees with a minimum 0.6 FTE positionTuition ReimbursementMD State Pension, 403(b), credit union membership Salary Table: ATSP ExemptCarroll County Public Schools has the right to revise this position description at any time and ensuing acknowledgement of understanding does not represent in any way a contract of employment.