Policy Program Manager

Overview In this role you will manage the Policy Development Support function’s CRM transition and day-to-day CRM operations. You will translate business needs for the E&IT team and build governance for data during migration, while developing reporting to measure success. You will help align projects with ICANN’s strategic and operating plans and represent the function in cross‑functional teams. You drive measurable engagement and practical service solutions for global policy stakeholders. You’ll work with a global, diverse team to enable efficient policy-making. Compensation / BenefitsRemote/flexible locationGlobal travel with limited notice ResponsibilitiesManage the deployment and ongoing administration of the CRM platform; define business requirements and translate into technical specs and user storiesEnsure data integrity during and after migration; cleanse data and maintain data governanceLead change management through user manuals and documentationBuild and publish reports, metrics, and dashboards to track stakeholder engagement globallySupport resource-aligned project execution and share best practices across the functionRepresent the function in cross-functional teams for development, deployment, and maintenance of policy support servicesUndertake other projects and activities as assigned Key requirementsExperience with Salesforce or other CRM platformsExperience with BI and data visualization tools (Lucid, Visio, Excel, Tableau)Data analytics experience is a strong plusKnowledge of Agile/Scrum and software development lifecycle a plusFamiliarity with ERP systems (e.g., SAP or Oracle) a plusStrong writing, communication, and presentation skillsStrong computer skills (Word, spreadsheets, online collaboration tools such as Office 365/Google Apps/Zoom)Strong organizational and time management skills with ability to deliver under tight timelinesKnowledge of ICANN and the domain name industryExperience in globally diverse teams and remote/virtual work environmentsExperience in international governmental or non-governmental organizations a plusStrong writing and communicationCross-functional collaborationTime management and professional judgmentSalesforce or other CRM platform experienceBI and data visualization tools (Lucid, Visio, Tableau, Excel)Data analytics