IT Service Owner

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Saksoft, is seeking the following. Apply via Dice today!Hi ,This is Viswanath from Saksoft.I have an exciting opportunity as a IT Service Owner with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further.Job Title: IT Service OwnerLocation: Raynham, MAHire Type: Contract Duration: Long TermJob Description:Key ResponsibilitiesLead and manage a team of technical IT staff within a supplier engagement modelOversee service delivery including incident problem and change management in compliance with operational SLAsPlan track and communicate project status to stakeholders using JIRA and ServiceNowProvide hands-on troubleshooting and state of health monitoring for core infrastructure networks servers applicationsCoordinate with vendors and suppliers within defined contractual frameworksEngage in Command Center calls for Priority 12 incidents impacting NA sitesRequired Skills QualificationsStrong people management and team leadership skills for technical staffHands-on experience with cloud services identity access management and cybersecurity fundamentalsProficiency with Jira ServiceNow and collaboration monitoring platformsExperience working within supplier models and client engagement practicesCertifications preferred PMP ITIL Foundation AWS Azure Cloud AssociateThanks & RegardsViswanath DulamSenior Team Lead - RecruitmentT: (Direct)E: W: | |Innovation Customer focus Openness Respect Enterprising