Customer Quality Engineer

SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions. How you will make an Impact (Job Summary)This position leads key customer-focused quality activities to ensure products meet customer expectations, performance requirements, and reliability standards. Serves as a primary quality interface with customers by reviewing field issues, warranty data, and customer feedback to drive timely containment, root cause analysis, and corrective actions. Collects and analyzes customer and field data to identify systemic issues and support continuous improvement initiatives by engaging directly with cross functional teams. Engage directly with factory teams at all levels and support quality initiatives that lead to improved performance for key customers.Works cross‑functionally with engineering, manufacturing, sourcing, and service teams to resolve customer quality concerns, support new product introductions, and ensure robust quality planning throughout the product lifecycle. Collaborates with suppliers and internal stakeholders to address customer-impacting quality issues, verify the effectiveness of corrective actions, and contribute to ongoing supplier and customer quality improvement programs.What you can expect in this role (Job Responsibilities)While each day brings new opportunities at SPX, your core responsibilities will be:Work directly with customers and SPX factories on quality issues, as well as engaging supply base and/or internal Supplier Quality resourcesProvide other technical guidance and/or assistance as requiredDevelop solutions to problems and new designsLeads product quality assurance efforts ensuring conformance to standards & specifications through testing, inspecting, & monitoring key process variables in addition to product characteristicsWorks closely with Team Leaders and Process Engineers to drive improvement in product qualityTroubleshoots and analyzes process capability. Implements actions to improve equipment quality of productionEvaluates and implements new technologies aimed at eliminating defectsActively support production work teams as required in order to meet world-class quality standardsLead timely root cause analysis and 8D to rectify issues timelyLead process improvement efforts related to quality across the AmericasImprove quality system and toolsProvide technical quality support to improve efficiency, reduce costs and improve qualityReview customer feedback regularly and implement prioritized actions to resolve concernsProvide support to site erection and commissioning teams as neededLead training activities related to qualityPerform project engineering function, as neededManage projects and schedule tasks What we are looking for (Experience, Knowledge, Skills, Abilities, Education)We each bring something to the table, and we are looking for someone who has:Required ExperienceBachelor’s degree in engineering, Quality or related technical field5+ years of experience in engineering, quality or related fieldPreferred Knowledge, Skills, and AbilitiesExcellent project management skills and ability to lead groups in a matrix organizationBuilding Customer LoyaltyContinuous ImprovementDemonstrated ability to turn around and lead implementation of best practices including problem identification and resolution, and manufacturing strategiesIntermediate skills in Microsoft Word and ExcelSAP or other ERP system experience preferredEducation & CertificationsBachelor’s degree in engineering, Quality or related technical fieldTravel & Working EnvironmentTravel may be requiredOffice and plant environment with varying degrees of noise levelsHow we live our cultureOur culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer?We know that the well-being of our employees is integral. Our benefits include:Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leaveCompetitive health insurance plans and 401(k) match, with benefits starting day oneCompetitive and performance-based compensation packages and bonus plansEducational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPXWe value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.