CSR1-CallCenter

Hours: 8a - 5pm Central TimeRemote - Must live in KansasPay: *** - ***/hrWe're seeking a Clinical Customer Service Agent (Remote) to support the Kansas Home and Community-Based Services Program (HCBS).About the program:Join our team and make a meaningful impact by supporting individuals in their homes and communities! Our Home and Community-Based Services (HCBS) program provides essential care and assistance to individuals with disabilities, seniors, and those in need of daily living support. We are dedicated to promoting independence, dignity, and quality of life by delivering personalized services that help individuals thrive in community settings.As a Clinical Customer Service Agent, you ll play a vital role in ensuring efficient clinical operations while providing high-level support to both internal and external customers. Your key responsibilities will includeCSR 1 - Call Center - Essential Duties and Responsibilities:" Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies." Track and document all inquiries using the applicable systems." Complete associated tasks according to the established guidelines." Meet Quality Assurance (QA) and other key performance metrics." Facilitate the fulfillment of caller requests for materials via mail, email, or download." Transfer/refer consumers to appropriate entities according to the established guidelines." Escalate calls or issues to the appropriate designated staff for resolution as needed." Facilitate translation services for non-English speaking callers according to procedures." Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.Minimum Requirements:" High school diploma or GED required, and 6 months of relevant professional experience required, or equivalent combination of education and experience." Prior work experience in customer service and data entry" Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)Requested Knowledge Base and Skills:" Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution" Possess excellent listening, verbal communication skills, and demonstrate a sincere approach to helping others" Comfortable working independently and within a team environment. You can multitask and be agile as needed