SOFTWARE DEVELOPER - ADVANCED - 05132026-77686
Work ActivitiesJob InformationState of Tennessee Job InformationOpening Date/Time:05/13/2026 12:00AM Central TimeClosing Date/Time06/02/2026 11:59PM Central TimeSalary (Monthly):$5,647.00 - $7,326.00Salary (Annually):$67,764.00 - $87,912.00Job Type:Full-TimeCity, State Location:Smyrna, TNDepartmentFinance and AdministrationLOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, RUTHERFORD COUNTYHybridFTI / CJIS Finger Prints and Name Based Background Check. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.QualificationsEducation and Experience: Bachelor's degree and two years of experience in application design, systems analysis, or software development.Substitution for Bachelor's degree: Relevant IT Associate's Degree.ORAn Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.Necessary Special Qualifications: None.Examination Method: Education and Experience, 100% for Preferred Service positions.OverviewThis position serves as an Advanced Software Developer supporting the State's enterprise contact center platforms, including NICE CXone and ServiceNow. The incumbent is responsible for the design, development, integration, and maintenance of scalable, secure, and high-performing applications and workflows that support statewide customer service operations.This role ensures reliable system functionality, enhances customer and agent experiences, and supports continuous improvement through modern software development and DevOps practices. The position works collaboratively with technical teams, contact center leadership, and business stakeholders to deliver effective and compliant technology solutions.ResponsibilitiesKey Job ResponsibilitiesDesign, develop, test, and maintain applications and system integrations supporting NICE CXone, ServiceNow, and related enterprise platform.Develop and maintain API integrations and data exchanges between contact center and enterprise systemsConfigure and enhance CXone Studio scripts, IVR workflows, and digital engagement channelsAnalyze business requirements and translate them into technical specifications and solutionsMonitor system performance and troubleshoot complex technical and integration issuesContribute to system architecture, standards development, and technical documentationEnsure compliance with State security policies, data governance standards, and regulatory requirementsKnowledge, Skills, And AbilitiesKnowledge of software development lifecycle (SDLC), application architecture, and integration patternsAbility to design and implement scalable, reliable, and secure solutionsAbility to analyze and resolve complex technical issuesStrong understanding of system performance, monitoring, and optimization techniquesAbility to communicate effectively with technical and non-technical stakeholdersAbility to work collaboratively in a team-oriented environmentPerformance ExpectationsEnsures high availability and reliability of contact center platforms and integrationsDelivers quality solutions in alignment with project timelines and State standardsMaintains secure, compliant, and well-documented systemsSupports continuous improvement in system performance, automation, and operational efficiencyContributes to improved customer experience and service delivery outcomesCompetencies (KSA's)Competencies Manages Complexity Tech Savvy Decision Quality Collaborates Communicates EffectivelyKnowledges Programming Languages Object Oriented Programming and Mobile App Development, Database Development and System Architecture Web Services (XML, SSL) Cloud computing platformsSkills Code Management Security Enhancement Cross-Platform Communication Object Oriented Programming for Mobile Test Plan Execution, Data Design and ModelingAbilities Work Independently with minimal supervision Reliability as a team contributor Flexibility Planning and Organization Excellent Written and Oral CommunicationTools & Equipment Computer Telephone Printer and Scanner/Copier