Remote: ServiceNow Business Process Consultant
Dice is the leading career destination for tech experts at every stage of their careers. Our client, KE Staffing, is seeking the following. Apply via Dice today!Job Summary:The ServiceNow Business Process Consultant is responsible for analyzing, designing, and implementing business processes that improve efficiency and effectiveness within client. This role will work closely with various departments to understand their needs, translate them into technical requirements, and ensure the successful adoption of the ServiceNow platform. The consultant will also focus on continuous improvement and optimization of existing processes.Top 5 Skills5yrs experience with Service Now Platform3yrs experience business process consulting/similar roleExperience with ITIL processes, particularly Request, Problem, Incident, and Change ManagementExperience with ServiceNow Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modulesExperience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST).CertificationsServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certifications.Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred.Other SkillsAbility to manage multiple projectsFamiliarity with Agile/Scrum methodologies and the ability to lead scrum teamsExcellent oral and written communication skills, with the ability to explain complex technical issues to non-technical peopleActive listening skills, respecting others' points of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)Strong ownership, accountability, and attention to detail in all work effortsRemote: ServiceNow Business Process Consultant