Customer Success Manager

About LiveFlowWe are building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises.We have raised over $21M from top-tier investors including: YC, YC Continuity, Valar Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google) and more.We are helping thousands of companies to streamline their financial workflows and we have hundreds of 5/5 ratings on G2.Our founding team previously worked at Europe's fastest growing fintech, Revolut.ABOUT THE ROLEAs a Customer Success Manager, you will play a pivotal role at the intersection of Implementation, Sales, and Product. You'll serve as a trusted partner to our customers- helping them unlock the full potential of LiveFlow, driving renewals, and identifying opportunities for expansion. Your financial background will empower you to deeply understand our customers' workflows, while your sales mindset and entrepreneurial drive will help you identify ways to grow relationships and deliver measurable value. You'll collaborate closely with our Product and Sales teams to shape solutions that address real customer pain points and fuel LiveFlow's next stage of growth.WHAT YOU WILL DOManage customer relationships across adoption and renewal stagesLead renewal and expansion conversations by aligning LiveFlow's value to business outcomesApply your financial expertise to translate customer needs into practical product solutionsPartner with Sales and Product teams to identify and scope growth opportunities within accountsGather and share customer insights to influence roadmap and improve the LiveFlow experienceDrive operational excellence by maintaining a deep understanding of customer goals and usage patternsWHAT WE'RE LOOKING FOR2-5 years of experience in Finance, Account Management, or Sales Engineering (FP&A, Accounting, or similar)Strong understanding of financial statementsDemonstrated experience managing customer renewals, expansions, or retention initiativesExcellent communication and relationship-building skills with Finance and Accounting leaders (CFOs, Controllers, etc.)Entrepreneurial mindset - you thrive in ambiguity, take ownership, and move fast to solve customer challengesProactive, data-driven problem solver with an eagerness to collaborate across teamsPassionate about helping customers succeed through technology and automationBenefitsCompetitive base salary + commission (if applicable)Substantial equity packageHealth, dental, and vision insuranceCommuter benefits401(k)All the latest tech you need; MacBooks, monitors, etc.Monthly budget to spend on books and conferences to keep learningUnlimited paid vacationInterview process:Intro CallTake home ChallengeSkills InterviewCareer History InterviewFinal Check-in/Meet the team