Sales Support Specialist

Sales Support SpecialistLocation: In-office (Lakeville, MN)Type: Full-timeCompensation: $21 per hour Role SummaryJoin our growing team as a Sales Support Specialist and play a vital role in ensuring a smooth, responsive customer experience. In this full-time, in-office role, you’ll be the first line of support for incoming customer calls and emails, while handling order entry and status tracking for our communication solutions. You’ll collaborate closely with sales and operations teams to ensure orders are accurate and timely, and that customer needs are met with professionalism and care. Key ResponsibilitiesAnswer incoming calls and customer emails, providing timely and courteous service.Enter and process customer orders accurately in the order management system.Track order status and proactively communicate updates or delays to customers.Maintain detailed and up-to-date customer records in the CRM.Coordinate with internal departments to resolve issues related to orders, delivery, or billing.Generate reports and assist with administrative tasks to support the sales team.Stay informed on AWC’s product offerings.Assist with special projects and other duties as assigned. Qualifications Required:High school diploma or GED0–2 years of experience in a customer service, sales support, or administrative roleProfessional verbal and written communication skillsDetail-oriented with strong data entry and multitasking abilityProficiency with Microsoft Office (Excel, Word, Outlook)Ability to work full-time in a collaborative in-office environment Preferred:Experience in telecommunications or technology sectorsFamiliarity with ERP or CRM systemsUnderstanding of order fulfillment or customer billing processes Compensation & BenefitsHourly pay: $21Health insurance: Medical, dental, and vision plansRetirement: 401(k) with company matchPaid time off: Vacation and paid holidaysLife insurance: Company-paid life insurance and short and long term disabilityTime Off: 13 days of PTO accrued annually in the first year and 8 paid holidays About AWC:Advanced Wireless Communications (AWC) specializes in communication solutions that help industries work smarter, faster, and safer. We believe in teamwork, technical excellence, and delivering outstanding service to our customers. We are proud to support employee growth through hands-on training and advancement opportunities.AWC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note - Background checks are a part of our hiring process.