Software Standards and Service Request Process Coordinator

Location: Harrisburg, PA Estimated Onsite/Remote: 20% onsite / 80% remote Work Hours: 8 hrs/day, 5 days/wk, Contract Duration: 04/20/2026 - 06/30/2026; Historically, these roles are extended for an additional year. Visas Accepted: USC, GC, GC EAD, H1BRole Overview The Software Standards and Service Request Process Coordinator ( "SW Coordinator”) will serve as an assistant to the Employment, Banking and Revenue IT Delivery Center's (EBR-ITDC's) Software Standards and Strategy division chief. Primary Responsibilities Review business requirements, conduct limited research, and recommend available or standard software services and solutions to meet identified needs. Facilitate enterprise and EBR-ITDC software compliance reviews prior to procurement and purchasing activities. Reconcile EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested and authorized software products and services. Track and provision software licenses. Support the end-to-end management of all EBR software service requests. Develop and maintain a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool. Work with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request. Facilitate software reviews and approvals at the delivery center and enterprise levels. Coordinate delivery center software standards management. Interact with business representatives at the user and program level. Document current and target states for program area business capabilities and processes. Identify opportunities to simplify customers' daily work or improve customer satisfaction. Required Technical Skills IT Service Delivery and/or Process Management Strategic/Service/Software Portfolio Management Business and statistical analysis and metrics management Cross-functional support and engagement Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) General adaptability (aptitude to learn a variety of soft skills, agile mindset)Preferred Qualifications Performance Management Big picture thinking and holistic approaches to change evaluation, process design and coordination Ability to effectively engage with a range of stakeholders and audiences in ways which are meaningful to them