Call Center Agent

External Job Title: Customer Service Representative (On-Site)External Job DescriptionPosition Location: Troy, MI (On-Site)Position Compensation: $20New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)Position OverviewContact Central Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Schedules include working every other weekend and 3 holidays per year. All work will be performed on site at the Contact Central's Troy, MI location.Essential FunctionsIndependently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs.Assist customers with concerns and distribute all relevant data to the appropriate contactsMaintain a customer database to include detailed data entry into web-based third party applicationsWork under time constraints to enter information in a quick and accurate manner and meet specific timelinesUse discretion when routing calls or providing information regarding the organization to callersAdapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnelAsk appropriate questions to secure all pertinent informationFollow precise client required protocols and company proceduresOperate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environmentMaintain a professional appearanceAssist in the training of new employeesOther projects and duties as assignedExperience And QualificationsAvailability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations)Reliable transportationProven ability to multi-task in fast-paced office environmentDemonstrated understanding of customer service, principles, and practicesAttention to detail and keen sense of safeguarding other people's property and informationQuick learner, detail oriented and self-motivatedStrong written and verbal communication skillsBasic computer and typing skillsPhysical RequirementsOccasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)Sitting for extended periods of timeManual dexterity needed for keyboarding and other repetitive tasksThe ability to bend, crouch, or stand as necessary.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DisclaimerThe statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.BELFOR Holdings is an Equal Opportunity Employer