Customer Service Representative

Job Title: Customer Service Representative Location: Fontana, CA Type: Contract Compensation: $22/Hour Contractor Work Model: Onsite Hours: 7a-4p, M-FResponsibilitiesProcess customer orders via phone, email, fax, and mail and ensure timely deliveryArrange and expedite product shipments and provide order status updatesAct as a liaison between customers, sales, and plant personnel to resolve issuesRespond to customer inquiries and handle concerns in a professional mannerCoordinate returns, credits, debits, and related documentationWork with Accounts Receivable to resolve billing, payment, and invoice issuesPromote customer satisfaction by following established policies and proceduresSupport sales initiatives and encourage use of system-based orderingCommunicate customer issues to management as needed Requirements High school diploma required; college degree preferred1–2 years of customer service experience preferredStrong communication, organization, time management, and problem-solving skillsProficiency with Microsoft Office, order entry systems, and emailAbility to handle difficult customers and stressful situations professionallySAP experience required.System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.Ref: #562-Joule Staffing - Edison