Bilingual Customer Service Representative – Pembroke Pines, FL

Bilingual Customer Service Representative - Pembroke Pines, FLPosition SummaryWe are seeking a motivated and customer-focused Bilingual Customer Service Representative (English/Spanish) to join our team in Pembroke Pines, FL. In this role, you will serve as the primary point of contact for commercial and residential customers, handling inbound calls, resolving customer concerns, providing service information, and delivering exceptional customer support.The ideal candidate is professional, detail-oriented, and thrives in a fast-paced call center environment while maintaining a positive customer experience.Key ResponsibilitiesAnswer and manage high-volume inbound customer calls in a professional and timely mannerAssist residential and commercial customers with service requests, billing inquiries, account updates, and issue resolutionProvide accurate pricing and service quotes for new customersEstablish and maintain customer accounts, including service details, billing information, and pricing documentationRetain customers by addressing concerns, offering solutions, and providing alternatives to cancellation requestsIdentify opportunities to recommend additional products and servicesCollaborate with internal departments including Operations, Billing, and Sales to resolve customer issues efficientlyServe as a customer advocate by ensuring concerns are handled accurately and professionallyMaintain and update customer records using company systems and softwareMeet or exceed call center performance metrics related to productivity, response time, quality, and customer satisfactionParticipate in cross-training and company-sponsored training programs as assignedWhy Join Us?Competitive payPaid trainingHealth, dental, and vision insurancePaid time off and Sick Time401(k) retirement plan with company matchOpportunities for career growth and advancementSupportive and team-oriented work environmentEmployee discounts and company perksStable, full-time position with consistent scheduleOngoing professional development and cross-training opportunities