Technical Support Engineer

Deliver high-quality, value-driven technical support to DSE’s global customer base across the full range of electronic control modules powering diverse generator and control applications. In this role, you will support environments ranging from renewable energy and backup power to grid paralleling and complex engine-only or off-highway implementations. You will partner closely with internal teams—including engineering, production, sales and marketing, and test and approvals—to provide product guidance and continuously enhance solutions. This role also plays a key part in training both customers and internal stakeholders on DSE products and applications, while supporting on-site engagements with customers to drive sales, deliver training, and solve technical challenges.Key Duties & ResponsibilitiesProviding customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc.) and face-to-face on a wide range of DSE productDelivering training sessions on DSE products covering technical functions, applications, and common faultsTest and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial actionPreparation of technical documentation including product manuals and training instructionsProofread technical documents authored by other personnelDevelopment guidance to engineering on new and existing product featuresAssisting the test and approval department’s comprehensive testing of productsTechnical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support teamCompliance with internal procedures and documentationSubmit a monthly report to the global support manager of previous months activities Internal & External RelationshipsLiaise with other technical support engineers to better understand existing and new products, and their functionalityLiaise with the engineering and test & approval departments when clarification is required by those departments or technical supportLiaise with internal sales and marketing providing assistance where necessaryLiaise with the relevant Business Development Manager (BDM) for their region’s requirements. Keeping them appraised of developments in their areaLiaise with DSE distributors, customers, integrators, and end users requiring supportLiaise with 3rd party companies within DSE supply chain providing assistance where necessaryMinimum Requirements General generator application and system knowledgeExcellent communications skillsConfident IT skillsAbility to work at a high level of concentration and commitmentAbility to operate under own initiative as well as possessing strong team working skillsExcellent time management skillsRecent experience in the generators and the diesel generator industryRelevant experience in a customer-based environmentEducated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experiencePhysical Requirements and Working ConditionsOffice Environment (Includes Field Sales)While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.