Service Manager (Austin)

Job Title: Service Manager - Refrigeration & HVACJob Type: Full-TimeLocation: Austin, TXAn established commercial refrigeration service company is seeking an experienced Service Manager to lead service operations, support a team of field technicians, and serve as a key operational partner to ownership as the company continues to grow.This role is ideal for someone who rose through the ranks as a technician and understands both the technical and operational aspects of refrigeration service. The owner currently fills this role and is seeking a trusted professional to take ownership of day-to-day service operations, allowing him to focus on other areas of the business.The company performs 100% service work, specializing primarily in commercial refrigeration (approximately 80%) with additional HVAC service (20%). They do not perform any hot side work, allowing the team to stay focused on refrigeration and HVAC systems.This is an excellent opportunity for a seasoned refrigeration professional who enjoys leading a team while remaining connected to the technical side of the business.About the RoleThe Service Manager will oversee daily service operations, provide technical leadership to technicians, and maintain strong relationships with customers.This is a hands-on leadership role that combines operational coordination with field support. The position involves a mix of office and field responsibilities, with roughly half of the time spent managing service operations, scheduling, and customer communication, and the other half spent supporting technicians and visiting job sites when needed.Because the company provides critical service support to commercial customers, this role also carries 24/7 on-call responsibility to assist technicians or respond to urgent customer needs when issues arise.Key ResponsibilitiesManage day-to-day service operations and technician schedulingProvide technical support and troubleshooting assistance to field techniciansSupport Technicians via phone and visit job sites and customers to ensure service quality and resolve issues where neededMaintain strong customer relationships and address service concernsPrepare and manage service-related quotes and proposals, working directly with customers to diagnose needs, scope work, and provide effective solutionsAssist technicians with complex refrigeration and HVAC diagnosticsEnsure service work is completed safely and efficientlySupport technician development and maintain a positive team cultureCommunicate with ownership regarding operational improvements and service performanceRequirementsIdeal Candidate BackgroundMinimum 15 years of experience in commercial refrigeration, including hands-on technician experience and strong diagnostic and troubleshooting expertise3–5+ years of experience as a Service Manager or similar leadership roleStrong understanding of service operations, scheduling, and technician coordinationExperience working directly with commercial customers and managing service relationshipsStrong communication and leadership skillsAbility to balance operational coordination with field supportHighly Valued ExperienceExperience with Electrofreeze ice cream/shake machinesExperience servicing older refrigeration systemsExperience managing or mentoring technicians in a service environmentPersonality & Culture FitThe company takes pride in maintaining a respectful and collaborative work environment.The ideal candidate will be:Honest and transparentKind and respectful toward coworkers and customersAccountable and willing to own mistakesTechnically strong but team-orientedA supportive leader who helps technicians succeedThe company maintains a strong "no-ego" culture where teamwork, accountability, and respect are highly valued.