Senior MSP Engineer

Job Description Salary:SENIOR MSP ENGINEERJob SummaryOur Senior Support Center Engineers support end-users by remote support and occasionally at the clients site. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.This is not an entry level position. This position may be an ideal next step for anyone who has reached the career development ceiling with their current employer, or someone who seeks an environment where he/she can learn from and collaborate with other technical staff.Responsibilities and DutiesProvide remote support to end users and client network administrators to resolve a wide variety of IT issuesResolve numerous service requests each daySupport various versions of desktop operating systems (Windows 10, Mac, etc.)Work with 3rd party vendors to support client line-of-business applicationsTroubleshoot and repair personal computersTroubleshoot VPN connectivity issuesGroup policy updatesServer buildsTroubleshoot Wireless performance or configuration issuesMonitor client backups (ShadowProtect and Veeam) and remediate backup failuresAdminister client Office 365 accounts and troubleshoot email delivery issuesDetect and remove viruses and malwarePrecisely document problems and resolutions stepsQualifications and SkillsWork Experience RequirementsPositive, upbeat attitude and phone demeanorMinimum 3 years (5 preferred) experience in IT supporting end usersExperience with hardware troubleshooting and repair (HP preferred)Experience helping users with remote control technologyExperience supporting the Microsoft product stackBachelors degree preferredBehavioral Traits and Skills Required:Positive, upbeat attitude and phone demeanorTop-notch customer service skillsAbility to clearly and concisely communicate with client end-usersAbility to quickly change direction and react to changes in work assignmentsAbility to effectively prioritize and execute tasks in an occasionally high-pressure environmentAbility to work as part of a teamStrong organizational skillsAnalytical, troubleshooting, and problem solving skillsMust be able to pass a background check