Support Analyst - Integrations & Analytics

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.About the roleAs a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.What you'll do as a Technical Customer Support AnalystHelp customers solve problems in the CrunchTime platformUse internal tools to troubleshoot trouble ticketsAnalyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.Collaborate with a global team to deliver the ultimate customer experienceSupport Sales/Success teams with account management and technical supportBe a voice of the customer, helping our product and engineering teams better understand our customers' needsSympathize with the customer's situation and take pride in finding them a resolution on tickets submitted.What we're looking for1-2 years of remote application support experience2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.Excellent interpersonal and communication skills (written and verbal)Bachelors DegreeAble to work in a fast paced environment with multiple competing prioritiesAbility to prioritize tasks independently based on understanding business impact for the customerSome SQL knowledge and ability to write/execute multi-table queriesPrior experience with POS systems i.e. Toast, Aloha, Brink and/or SimphonyNice to haves1-2 years of remote application support experience2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.Excellent interpersonal and communication skills (written and verbal)Bachelors DegreeAble to work in a fast paced environment with multiple competing prioritiesAbility to prioritize tasks independently based on understanding business impact for the customerSome SQL knowledge and ability to write/execute multi-table queriesPrior experience with POS systems i.e. Toast, Aloha, Brink and/or SimphonyWhat you'll getGreat mission-driven team members from diverse backgrounds with a strong company cultureCompetitive payFlexible PTOPaid company holidaysYearly team off-sitesMedical, dental, and vision benefits (FSA, HSA & HRA options)Basic & Voluntary Life Insurance401k employer matchWellness benefitsCommuter benefitsWork in an open environment on solutions that are reshaping the way businesses operateFun team eventsAbility to have a big impact10 weeks of paid parental leaveFitness reimbursementLearning & development fundsEssential Physical & Mental RequirementsProlonged periods of sitting at a deskProlonged periods of typing and working at a computerAbility to listen and speak over the phone or Zoom callsHigh level of mental concentration and focusOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.CompensationThe annual base compensation range for this position is $65,000 - $75,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $69,875 - $80,625.Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.Accessibility Accommodation StatementCrunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.Equal Employment Opportunity StatementAt Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.