Ambassador - Part-time

OverviewTITLE: AmbassadorREPORTS TO: Amenity & Engagement ManagerLOCATION: Jasper – Prescott Valley, AZSummary: Ambassadors for the J Club will actively support community values and visions and philosophies, while demonstrating a style of support and organization that allows residents needs to be met with high level of satisfaction. Ambassadors will provide a warm, welcoming, professional approach while utilizing their experience, skills, and exceptional communication abilities with all Jasper stakeholders. Ambassadors will monitor use of private resident facilities, adjacent grounds and J Club activities during specified times.ResponsibilitiesServe as "first responder" and "gate keeper" for the amenities and team, answering questions, providing assistance and responding to needs quickly and accurately.In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events; assist with registration as appropriate.Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.Check in fitness class clients; operate a point of sale while providing exceptional customer service.Showcase amenities and programs to visitors through tours.Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the day with a specific focus on the pool during (high traffic) season.Assist with events, programs and activities as requested.Assist with administrative functions, including but not limited to updating community bulletin boards; event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.Serve as primary point of contact for individuals and groups renting or otherwise utilizing amenities for specific functions. Explain rules; provide information; ensure area is properly set for the event; assist with clean-up as necessary; inspect area post event to ensure renter's compliance with policy.Perform daily cleaning tasks; clean bathrooms; sanitize fitness equipment; wipe down windows; dust and sanitize counters; tidy exterior amenity areas as necessary.Tidy and reset amenity furniture as needed throughout the day to maintain a clean and neat appearance.Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties.QualificationsEducation or experience in customer service, recreation programming, recreation facilities oversight or similar backgroundPassion for people and ability to engage in authentic, meaningful waysCollaborative; predisposed to partnership and teamworkPersonable, tactful and diplomaticAbility to handle tense interactions with poise; predisposition to problem-solvingFlexibility and adaptabilityAbility to work in a team environment and on multiple projects simultaneously.Operating PrinciplesInstill a sense of fun and enthusiasm into everything we do.Encourage a dynamic collaboration between internal and external stakeholders.Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.Reflect a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.Embrace the vision, goals and aspirations of CohereJob TypePart-timePay: $18.25 per hour; up to 29 hours per weekBenefitsSick Paid Time OffWe reserve the right to close the posting when a sufficient number of qualified applicants have been received.J-18808-Ljbffr