Cortex XSOAR Support Engineer

Cortex XSOAR Support Engineer Houston, TX Hybrid/Onsite Job Description: - Technical Support: Provide technical support to customers, responding to inquiries and managing escalations through various channels (ticketing system, phone, remote sessions). Troubleshooting: Perform advanced troubleshooting at both the application and OS levels to identify and resolve issues. Customer Interaction: Maintain effective and friendly communication with customers, ensuring issues are resolved within defined service level agreements (SLAs). Documentation: Document actions and solutions to communicate information internally and to customers. Collaboration: Work with development teams to provide feedback on customer-reported problems and assist in implementing fixes. Root Cause Analysis: Facilitate root cause investigations and manage the implementation of corrective and preventative measures. Requirements: Experience: Previous experience in a customer-facing technical support role, such as Senior Support Engineer or Escalations Engineer. Technical Skills: Proficiency in Linux, strong scripting skills (JavaScript, Python, PowerShell, Ansible), and knowledge of security technologies (firewalls, endpoint prevention, SIEM). Customer Service: Excellent customer service skills and the ability to troubleshoot and solve problems effectively. Communication: Strong verbal and written communication skills. Must Have Qualifications: Experience with Cortex XSOAR: Hands-on experience with Cortex XSOAR, automation, and response (SOAR) platforms. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes. Job Type: Full-time Pay: $100,000.00 - $110,000.00 per year Schedule: 8 hour shift Experience: Cotex Xsoar: 5 years (Preferred) Work Location: On the road