Network Field Services Technician

About the CompanySycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.Role SummaryResponsible for the operation, installation, maintenance, and support of enterprise communications and network systems, including telecommunications. This role supports both wired and wireless infrastructure and ensures reliable network performance across multiple sites.ScopeExperienced professional who independently manages end-to-end network field operations. Applies strong technical expertise to troubleshoot issues, implement solutions, and support infrastructure across diverse environments.This is a 4 months role with possibility of extension.What You'll DoProvide onsite support for installation, maintenance, and troubleshooting of network equipment (Layer 1 & 2)Diagnose and resolve network issues across hardware, connectivity, and infrastructurePerform equipment installs, repairs, upgrades, and preventive maintenanceMaintain accurate documentation, inventory, and service recordsSupport IDF spaces, UPS systems, and network hardware lifecycle managementCollaborate with internal teams on system improvements and infrastructure projectsAnalyze network issues and recommend solutions to improve performance and reliabilityDeliver clear communication to both technical and non-technical stakeholdersSupport incident response, including after-hours and on-call coverageAssist with user training and documentation as neededBasic Qualifications1–3+ years of experience in network services, field services, or IT supportHands-on experience troubleshooting network hardware and connectivity issuesStrong understanding of networking fundamentals (protocols, cabling, infrastructure)Ability to read technical diagrams and service documentationStrong problem-solving and analytical skillsExcellent communication and customer service skillsAbility to work independently in a fast-paced, field-based environmentPreferredBachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)Certifications such as Network+, CCNA/CCT, or ITILAdditional RequirementsAbility to travel between sites and support field operationsParticipation in on-call rotation (24/7 support as needed)Rate: $40-45/hrSycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at careers@sycomp.comSycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.