Sr Program Manager

Key Responsibilities: Define the roadmap for AI adoption and automation, including daily productivity tools, reusable workflows, AI agents, prompt libraries, and advanced capabilities such as proactive risk detection, dependency mapping, and cross-program analysis. Design, develop, and deploy automated workflows that reduce manual program management activities, including status reporting, meeting preparation and follow-ups, progress tracking, decision logs, and playbook creation. Integrate automation solutions with systems of record, including document repositories, collaboration platforms, and business intelligence tools. Ensure appropriate data structures, permissions, and refresh mechanisms are maintained. Deliver usable solutions regularly, incorporating user feedback and continuously improving automation capabilities to maximize team productivity. Establish metrics to measure the impact of automation, including time saved, adoption rates, and the percentage of recurring tasks automated. Communicate outcomes and recommendations to leadership. Develop and maintain a centralized library of AI agents, prompts, skills, templates, and automation tools for broader team adoption. Partner with program managers to introduce new tools, provide training, conduct office hours, document workflows, and enable users to operate solutions independently. Identify data privacy, confidentiality, accuracy, and compliance risks. Establish appropriate human-review processes and ensure solutions are implemented responsibly.

Basic Qualifications: 5+ years of experience in program management, product management, operations engineering, or a related field. At least 1 year of hands-on experience building LLM-based tools, such as AI agents, copilots, or prompt and skill libraries used by non-technical users. At least 1 year of experience deploying production automation solutions into business workflows, with demonstrated examples of automations operating independently. At least 1 year of experience with Microsoft Copilot, GitHub Copilot, Power Automate, Power Platform, or similar automation and AI tools. At least 1 year of experience integrating with systems of record, including managing data schemas, permissions, and refresh processes.

Preferred Qualifications: Experience as an AI Builder or Automation Lead within Go-to-Market, Revenue Operations, Sales Strategy, or a similar business function. Proven ability to lead complex, ambiguous initiatives from concept to implementation. Strong problem-solving skills, resourcefulness, and a bias for action. Strategic understanding of AI and agentic systems and their application to business outcomes. Strong program management knowledge, including project charters, RAID logs, dependency mapping, status reporting, and executive presentations. Experience in change management, user enablement, training, and adoption initiatives. Experience building and maintaining reusable libraries of templates, prompts, skills, and automation assets. Ability to work independently, make data-driven recommendations, and establish best practices for AI-enabled program management. Comfort working with minimal specifications and identifying opportunities by observing and understanding existing workflows.