Program Manager

Job Description At IBEX, our core values are exemplified through our people, products, processes, and daily activities! If you have the skills, experience, and alignment with these core values this position is for you!Passion for SuccessIntentionally committed to diversity of thoughtInclusive of all people and perspectivesDo the right thing, even when no one is watchingImproving businesses & communities through collaborative solutionsReports To: Vice President, Finance & AdministrationLocation: Norcross, GA, Hybrid, or RemoteType: Full Time, ExemptJob SummaryThe Program Manager (PM) works with the Program Management Team to proactively manage the day-to-day operational and tactical aspects of multiple projects, including client interaction and expectations. This position's main duties include supervising all project aspects including oversite of all off-site contract employees. Additionally, the PM will consistently challenge each aspect of the project management process to improve revenue and profit margin.Major ResponsibilitiesCollaborate with other department leaders to define, prioritize, and develop projects.Plan project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.Manage project risks and issues and implement mitigation plans.Analyzing financial data, including project budgets, risks, and resource allocation.Provide financial reports and budget outlines to Executives.Draft new and improve existing project management office policies and processes.Ensure project management standards are being executed across the project portfolio.Drive improvements into the PMO program and ensure industry best practices are leveraged.