Customer Service Account Representative

Company DescriptionDixie Pulp & Paper markets off-grade paper, board, tissue, and pulp both domestically and internationally, supported by sales representatives throughout the U.S. and strategically located warehouses. Headquartered in Tuscaloosa, AL, the company is deeply committed to fostering solid relationships with customers and suppliers, ensuring exceptional customer service and maintaining ethical business practices. Known for its positive work environment, Dixie values teamwork and recognizes contributions that drive its success. With a focus on providing tailored marketing and management solutions, Dixie continuously works to improve its position in the industry while exceeding customer and supplier expectations.Role DescriptionThis is a full-time, on-site role based in Tuscaloosa, AL for a Customer Service Account Representative. The role involves maintaining strong relationships with customers, addressing their inquiries and concerns, and ensuring satisfaction through timely and effective communication. Key responsibilities include account management, monitoring client accounts, coordinating with internal teams, and resolving customer issues accurately and efficiently. The ideal candidate will actively contribute to creating a positive customer service experience while upholding the company's commitment to integrity and superior service.QualificationsStrong skills in Customer Service, ensuring superior customer satisfactionProficiency in Account Management and fostering long-term client relationshipsExcellent verbal and written communication skillsAbility to multitask effectively and prioritize tasksPrevious experience in the paper, pulp, or recycling industry is a plusHigh level of professionalism with a detail-oriented approach to challengesProficiency in business tools like Microsoft Office Suite is preferred